Last updated: June 25, 2026
Basement Waterproofing Cherry Hill is committed to delivering high-quality work and straightforward communication. If something goes wrong, we want to know about it — and we want to fix it.
If you have a complaint about our services, workmanship, or customer experience, please contact us directly:
Please describe the issue in as much detail as possible — what happened, when it happened, and what outcome you are looking for.
We will acknowledge all complaints within two business days. Tom Caruso personally reviews every complaint and will contact you to discuss the situation. Where workmanship is the issue, we will schedule a follow-up inspection at no charge and propose a resolution within five business days of the initial complaint.
We stand behind our work. If a system we installed is not performing as described, we will come back, assess it, and make it right — that is the basis of the written warranty we provide on every completed job.